Azure Access Governance
Context
The client initiated a structured approach to its Cloud governance, with a strong focus on controlling access to the Microsoft Azure environment. To secure these accesses and align practices with the group’s ITSM standards, the client relies on Avaliance to define and formalize a Cloud access request management process, covering all Azure use cases.
Challenges
The client needed to ensure that Cloud access complied with ITSM best practices (based on ITIL) and internal security and governance requirements.
The challenges also included centralizing and securing the processing of Azure requests, particularly through Azure Marketplace, improving coordination with infrastructure teams, and maintaining a high level of service for internal users, measured by SLA compliance.
Achievements
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analysis and qualification of access requests to Azure environments
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definition of a target request management process, integrating ITSM and governance requirements
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integration of Azure Marketplace-related flows into the access management process
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implementation of change compliance controls in coordination with CAB bodies
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operational coordination with infrastructure teams and clarification of roles and responsibilities
