Digital Workplace Operations Management
Context
As part of a broader IT transformation and organizational restructuring, the client launched an initiative to improve the operational efficiency of its Digital Workplace scope. This involved managing day-to-day activities, overseeing service management providers both onshore and offshore, and monitoring ongoing projects in an environment requiring strong coordination, responsiveness, and service quality. To secure this transition and structure operational governance, the client relied on Avaliance to organize activities, optimize processes, and ensure overall performance.
Challenges
The client needed to strengthen the reliability of its Digital Workplace operations while improving coordination with service providers and internal teams.
Key challenges included structuring processes, improving prioritization, controlling operational flows, ensuring rigorous project management, and maintaining a high level of service quality for end users.
Achievements
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organization and management of Digital Workplace activities and operational workflows
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supervision of service management providers, including offshore teams (L1, L2, L3)
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project management with tracking of budgets, resources, risks, and timelines
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improvement of prioritization mechanisms and coordination of internal and external stakeholders
