Business Continuity Reinforcement
Context
In a context of increasing digitalization and high sensitivity of processed data (health, insurance, pensions, savings), a leading social protection group launched an initiative to strengthen its organizational resilience against operational risks. Operating nationwide with multiple regional entities, the group must ensure robust service continuity for hundreds of thousands of beneficiaries. Faced with growing risks such as cyberattacks and technical outages, Executive Management mandated Avaliance to conduct a comprehensive audit of the Business Continuity Plan (BCP).
Challenges
The client needed to assess the maturity of its business continuity framework and ensure its ability to respond effectively to crisis situations.
Key challenges included ensuring alignment between business continuity plans and IT infrastructures, identifying gaps between existing measures and actual risks, and defining a clear improvement roadmap to strengthen overall organizational resilience.
Achievements
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scoping of the mission and identification of key business, IT, and security stakeholders
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in-depth analysis of continuity policies (BCP) and IT/telecom continuity plans (ITCP)
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evaluation of BCP governance, crisis management mechanisms, and feedback processes
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analysis of alignment between business priorities, risk scenarios, and deployed measures
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development of a BCP maturity assessment and validation of a prioritized improvement roadmap
