Insurance Operations Digitalization
Context
As part of its IT transformation and business process digitalization, the client launched several initiatives to modernize internal services and automate operations related to insurance contract management. These initiatives rely on two key applications: C-Services, a REST API platform designed to dematerialize commercial offerings and management operations, and C-URSA, a web application used by operators to manage financial, commercial, and post-sales activities. To support these projects and ensure the secure delivery of critical features, the client relied on Avaliance to design, develop, and integrate both front-end and back-end components within an Agile Scrum environment.
Challenges
The client needed to accelerate the digitalization of its business operations while ensuring the reliability of financial workflows and the quality of applications delivered to operational teams.
Key challenges included automating management processes (subscription, redemption, payments, arbitrage), improving document management, enhancing user experience, and strengthening software quality through rigorous unit and integration testing.
Achievements
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design and development of C-Services REST APIs for core operations (subscription, redemption, payments, arbitrage)
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development of web services for CRM, document management, and implementation of unit/integration testing
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design of C-URSA application features, including authentication modules, user interfaces, and dashboards
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implementation of end-to-end financial workflows (consultation, tracking, control, validation)
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development of a document management module and participation in Agile Scrum ceremonies
