IT Governance & Transformation
Context
In a context of IT system transformation and an increasing number of IT projects, the client in the services sector launched an initiative to strengthen control over its internal processes and improve project management quality. To support this evolution, a Process Support Officer (PSO) function was established to structure process governance, ensure compliance with internal standards, and drive continuous improvement of practices. The mission takes place in a multi-project environment involving IT teams, PMO, quality, and business stakeholders.
Challenges
The client needed to improve the consistency and control of its internal processes within a complex and highly interconnected project environment.
Key challenges included ensuring compliance with project management and quality standards, optimizing operational practices, structuring shared methodological frameworks, and supporting teams in adopting processes and associated tools across the organization.
Achievements
-
implementation and monitoring of internal procedures for project and change management
-
documentation and formalization of existing processes with operational improvement proposals
-
support to teams in adopting standards, templates, and project management tools
-
execution of compliance reviews, internal audits, and production of KPI dashboards
-
structuring of processes related to new product launches and critical project steering
