Context
The client operates in a context of information system transformation, driven by modernization, governance, and IT environment security challenges. The mission was carried out for the IT department of a major environmental services company, covering both IT teams (Customer, Corporate, BI, Operations) and business departments (Accounting, Controlling, Billing). Avaliance’s intervention was part of a program aimed at securing financial processes and strengthening coordination between IT and business teams, specifically around the E-Invoicing program and financial closing processes.
Challenges
The client needed to address several structuring challenges to secure its financial processes and strengthen regulatory compliance.
Key priorities included compliance with the French E-Invoicing reform, stabilization of monthly and annual financial closing processes, and implementation of robust governance between IT and business departments. It was also necessary to ensure rigorous execution of IT audits on O2C (Order to Cash) and P2P (Procure to Pay) processes while limiting operational risks.
Achievements
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steering of the E-Invoicing program scoping, including O2C/P2P process review and PDP selection
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structuring and management of monthly and annual financial closing in coordination with IT and Finance
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analysis and resolution of data discrepancies between billing systems, Finance ERP, and reporting tools
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implementation of operational governance including pre-closing committees and incident tracking
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steering and coordination of remediation actions resulting from IT audits and auditor controls
Focus Areas
Results
Context
As part of a broader IT transformation and organizational restructuring, the client launched an initiative to improve the operational efficiency of its Digital Workplace scope. This involved managing day-to-day activities, overseeing service management providers both onshore and offshore, and monitoring ongoing projects in an environment requiring strong coordination, responsiveness, and service quality. To secure this transition and structure operational governance, the client relied on Avaliance to organize activities, optimize processes, and ensure overall performance.
Challenges
The client needed to strengthen the reliability of its Digital Workplace operations while improving coordination with service providers and internal teams.
Key challenges included structuring processes, improving prioritization, controlling operational flows, ensuring rigorous project management, and maintaining a high level of service quality for end users.
Achievements
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organization and management of Digital Workplace activities and operational workflows
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supervision of service management providers, including offshore teams (L1, L2, L3)
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project management with tracking of budgets, resources, risks, and timelines
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improvement of prioritization mechanisms and coordination of internal and external stakeholders
Core Focus Areas
Results
Context
The client, a leading industrial player, launched a workplace modernization initiative. This program aims to migrate workstations and servers to newer versions of Windows while ensuring service continuity and compatibility with business applications. To support this strategic transformation, the client relies on Avaliance to ensure technical leadership and overall coordination of the migration program.
Challenges
The client needed to ensure a seamless transition to new Windows environments without disrupting services for end users.
The challenges also included meeting project milestones, minimizing post-migration incidents, maintaining application compatibility, and strengthening coordination between technical teams and users in a Digital Workplace transformation context.
Achievements
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technical leadership of the Windows migration program for both workstations and servers
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coordination of technical teams involved in the migration
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validation and securing of business application compatibility with new Windows versions
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operational monitoring of deployments and proactive risk management
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user support to minimize the impact of change
