As part of its IT modernization strategy, a national public administration launched several initiatives to strengthen IT production governance and improve coordination between the central IT department and regional entities. The program included the implementation of a Single Point of Contact (SPOC) for incident and service request management, as well as the deployment of a nationwide videoconferencing infrastructure covering the entire territory, including overseas regions. To secure these transformations and ensure coordination between local teams, service providers, and vendors, the client relied on Avaliance to manage projects, structure support processes, and lead change management at a national scale.

The client operates a critical IT production platform serving national public institutions. This system represents a strategic backbone requiring rigorous operational management, close coordination between technical teams, service providers, and governance bodies, as well as a structured transition plan back to internal teams. To secure operations, improve service quality, and support infrastructure evolution, the client relies on Avaliance to manage production, structure processes, and lead associated technical projects.