Context
As part of its IT transformation, a leading European transportation player launched several initiatives to improve service quality, modernize infrastructures, and optimize internal processes. The mission entrusted to Avaliance combined operational IT service management, client and vendor coordination, and contribution to several strategic projects such as infrastructure migrations, financial reconciliation programs, and internal tool automation.
Challenges
The client needed to maintain a high level of service quality while simultaneously delivering multiple critical technical projects.
Key challenges included meeting SLA/OLA commitments, improving coordination between internal and external stakeholders, ensuring the success of infrastructure and business tool migrations, and optimizing and automating internal processes.
Achievements
-
management of incidents, service requests, and problems, and service transition follow-up
-
facilitation of meetings with clients and vendors and production of SLA monitoring dashboards
-
contribution to a financial reconciliation project and datacenter migration covering networks and virtualization
-
participation in B2B/B2C reservation system migration projects for European operators
-
development of internal dashboard tools (PHP/MySQL) and billing automation (VBA)
Technologies & Tools
Results
Context
The client delivers large-scale real estate projects requiring the integration of reliable, secure, and standards-compliant IT infrastructures. These projects include the setup of technical facilities, deployment of full network architectures, and coordination of multiple stakeholders under tight timelines. To ensure technical consistency, secure major relocation operations, and structure project governance, the client relies on Avaliance to define IT requirements, manage deployments, and coordinate all stakeholders through to go-live.
Challenges
The client needed to successfully deliver critical real estate projects while ensuring IT infrastructure compliance, service continuity during transitions, and adherence to tight deadlines.
Key challenges included accurately defining technical requirements, coordinating multiple stakeholders, managing several parallel projects, establishing effective governance, and securing complex operations such as large-scale relocations.
Achievements
-
definition of technical requirements, specifications, and design of LAN, MAN, WAN, and Wi-Fi architectures
-
budget management, planning, and governance (project and steering committees)
-
coordination of vendors, operators, and system integrators and operational monitoring of deployments
-
change management support and communication with operational teams during major transitions
-
management of complex multi-site relocations and technical validation of deliverables
Technologies & Domains
Results
Context
The client, a major railway transportation operator, deploys critical technical infrastructures across numerous operational sites. These projects cover a wide range of environments, including networks, telephony, Wi-Fi, control stations, and communication systems, all requiring high levels of availability, compliance, and service continuity. To secure these deployments and structure multi-site project management, the client relies on Avaliance to define requirements, coordinate stakeholders, and manage operations through to go-live.
Challenges
The client needed to ensure reliable deployment of critical technical infrastructures while controlling timelines, costs, and risks.
Key challenges included coordinating internal and external stakeholders, ensuring compliance of on-site installations, maintaining service continuity during infrastructure changes, optimizing project management processes, and managing multiple simultaneous multi-site deployments.
Achievements
-
definition of technical and resource requirements and validation of deployment solutions
-
management of tenders, cost estimation, and comprehensive project planning
-
coordination of technical teams, vendors, and telecom operators throughout the lifecycle
-
operational monitoring of multi-site deployments through to go-live (Wi-Fi, networks, telephony)
-
optimization of project management processes and securing of critical operations
Infrastructure & Domains
Results
Context
The client launched a strategic initiative to transform its technical foundation in order to modernize its infrastructures and improve IT service quality. This initiative takes place in a multi-site environment covering approximately 1,600 users, with strong challenges related to operational management, support performance, and coordination between local teams and a nearshore service center. To secure this transformation and structure operational practices, the client relies on Avaliance to manage the program, oversee technical teams, and improve support processes.
Challenges
The client needed to successfully transition to a new technical foundation while ensuring service continuity for end users.
Key challenges included implementing transparent performance management based on KPIs, optimizing multi-site support operations, meeting SLA commitments, improving user satisfaction, and developing technical team capabilities.
Achievements
-
management of the technical transformation program and coordination of deployments
-
implementation of performance indicators, dashboards, and governance forums
-
optimization of support processes in collaboration with the nearshore service center
-
operational management of a multi-site technical team covering workplace, network, and security
-
SLA monitoring, risk management, and continuous improvement of operational practices
Technologies & Frameworks
Results
Context
The client, a major public transportation operator, launched a large-scale modernization of its IT infrastructures across multiple regions and Data Centers. This initiative, led within the infrastructure department, covers a broad scope including infrastructure project management, network and system expertise, regional support, and the maintenance and evolution of critical environments. To support this transformation, the client relies on Avaliance to secure, harmonize, and industrialize its infrastructures while ensuring service continuity.
Challenges
The client needed to modernize and secure its network and system environments while maintaining a high level of availability.
Key challenges included the industrialization and centralization of backup systems, the successful execution of complex migrations (data, software, workstations, and services), the harmonization of architectures across regions and Data Centers, and compliance with service continuity and infrastructure requirements.
Achievements
-
management and contribution to infrastructure projects, including data and environment migrations
-
harmonization and security enhancement of network, system, and virtualized infrastructures across regions and Data Centers
-
centralization and reliability improvement of regional backups into Data Centers
-
integration and operation of virtualization, storage, and backup technical platforms
-
production of technical documentation and knowledge transfer to support teams
Technologies & Domains
Results
Context
The client delivers critical IT services to European clients in the railway sector. These services require high levels of availability, performance, and reliability, governed by strict contractual commitments (SLAs). To ensure service quality, manage vendor relationships, and structure operational processes, the client relies on Avaliance to oversee IT service operations and drive continuous improvement.
Challenges
The client needed to ensure compliance with SLAs and contractual commitments while maintaining high service availability and performance.
Key challenges included effectively managing client and vendor relationships during major incidents, structuring operational processes, handling client requests efficiently, and continuously improving service quality in a multi-stakeholder, multi-country environment.
Achievements
-
monitoring contractual commitments and producing SLA reporting for management
-
real-time monitoring of services and infrastructure (servers, networks, load balancers)
-
incident management and troubleshooting in coordination with vendors
-
structuring and updating operational processes, SOPs, and procedural documentation
-
facilitation of technical and business coordination forums and client request management
