Context

The client deploys network infrastructures for professional organizations requiring reliable, secure, and high-performance environments. Projects cover a wide range of scopes, including LAN architecture redesign, Wi-Fi network design, controller cluster implementation, and large-scale deployment of routers at a national level. To manage these complex technical initiatives and coordinate multiple stakeholders, the client relies on Avaliance to ensure end-to-end delivery of network projects, from scoping to implementation.

Challenges

The client needed to ensure reliable and well-planned network deployments while meeting contractual commitments in terms of quality, timelines, and costs.

Key challenges also included coordinating technical teams and subcontractors, managing operational risks, and ensuring efficient project delivery in multi-site and multi-stakeholder environments.

Avaliance Intervention

Achievements

Avaliance deployed a structured approach to network project management, built around the following pillars:
  • full lifecycle management of LAN, Wi-Fi, and WAN projects, from scoping to delivery

  • contribution to pre-sales phases and technical cost estimation

  • operational planning and coordination of engineers, technicians, and subcontractors

  • monitoring of risks, costs, and overall project performance

  • execution of multi-site network deployments including LAN, Wi-Fi, and WAN equipment

Technologies & Domains

LAN / WAN Architecture
Wi-Fi Infrastructure
Controller Clusters
National Router Deployment
Project Lifecycle Management
Pre-sales Engineering

Results

Thanks to Avaliance’s intervention, the client achieved concrete and measurable results:
1
on-time delivery of network deployments in compliance with contractual requirements
2
improved reliability and performance of LAN/Wi-Fi/WAN infrastructures
3
effective control of operational risks through structured project management
4
optimized coordination of technical stakeholders and nationwide equipment deployment
5
improved network availability and significant reduction in user incidents

Context

The client operates a critical IT production platform serving national public institutions. This system represents a strategic backbone requiring rigorous operational management, close coordination between technical teams, service providers, and governance bodies, as well as a structured transition plan back to internal teams. To secure operations, improve service quality, and support infrastructure evolution, the client relies on Avaliance to manage production, structure processes, and lead associated technical projects.

Challenges

The client needed to ensure controlled production management ahead of the transition to internal teams.

Key challenges included structuring ITSM processes (incident, request, change, problem management), improving communication between engineering, operations, outsourcing partners, and service centers, reducing operational crises, and implementing a new technical infrastructure including messaging, Active Directory, and network environments.

Avaliance Intervention

Achievements

Avaliance deployed a comprehensive approach combining production management, operational governance, and technical project delivery, built around the following pillars:
  • operational management of production and coordination of technical teams and outsourcing partners

  • facilitation of production committees, governance forums, and crisis situation management

  • structuring and improvement of ITSM processes (Incident, Request, Change, Problem)

  • monitoring of SLA/OLA, backlogs, and performance indicators and support for reversibility transition

  • management of infrastructure projects including deployment of new messaging and Active Directory environments

Technologies & Frameworks

ITSM (Incident, Request, Change, Problem)
SLA / OLA Management
Active Directory
Infrastructure Projects
Crisis Management
Outsourcing Coordination

Results

Thanks to Avaliance’s intervention, the client achieved concrete and measurable results:
1
stabilization of production and improved reliability of critical services
2
significant reduction in major incidents and crisis situations through structured processes
3
improved coordination between technical and operational stakeholders
4
enhanced operational visibility and governance through shared performance indicators
5
implementation of an industrialized ITSM framework, enabling operational continuity and transition

Context

The client launched a strategic initiative to transform its technical foundation in order to modernize its infrastructures and improve IT service quality. This initiative takes place in a multi-site environment covering approximately 1,600 users, with strong challenges related to operational management, support performance, and coordination between local teams and a nearshore service center. To secure this transformation and structure operational practices, the client relies on Avaliance to manage the program, oversee technical teams, and improve support processes.

Challenges

The client needed to successfully transition to a new technical foundation while ensuring service continuity for end users.

Key challenges included implementing transparent performance management based on KPIs, optimizing multi-site support operations, meeting SLA commitments, improving user satisfaction, and developing technical team capabilities.

Avaliance Intervention

Achievements

Avaliance deployed a structured approach combining program management, operational governance, and technical leadership, built around the following pillars:
  • management of the technical transformation program and coordination of deployments

  • implementation of performance indicators, dashboards, and governance forums

  • optimization of support processes in collaboration with the nearshore service center

  • operational management of a multi-site technical team covering workplace, network, and security

  • SLA monitoring, risk management, and continuous improvement of operational practices

Technologies & Frameworks

IT Service Management (ITSM) SLA Management Operational Governance Nearshore Coordination KPI Dashboards Infrastructure Transformation

Results

Thanks to Avaliance’s intervention, the client achieved concrete and measurable results:
1
successful delivery of the technical transformation program in a complex multi-site environment
2
improved operational governance through reliable and shared performance indicators
3
enhanced IT support performance and more efficient handling of user requests
4
strengthened compliance with SLAs and improved service quality
5
implementation of a structured organizational framework for team maturity and industrialization

Context

The client initiated a major migration of its IT workstation environment to replace an outdated Windows ecosystem and secure its digital usage. This transition had significant impacts across the entire user ecosystem, including email, network, business applications, browsers, secure printing, and virtualized environments. To support this critical migration, the client relies on Avaliance to lead technical operations, ensure application compatibility, and guarantee service continuity.

Challenges

The client needed to successfully migrate to a modern Windows environment while minimizing operational risks.

Key challenges included ensuring compatibility of business applications and browsers, maintaining service continuity, securing access and printing systems, and improving virtualized environments and testing platforms required for application evolution.

Avaliance Intervention

Achievements

Avaliance deployed a structured approach to migration and user environment security, built around the following pillars:
  • full migration of the Windows environment to a more recent and secure version

  • adaptation of associated infrastructures (email, network, browsers, proxy)

  • analysis and validation of business application compatibility

  • implementation of configuration policies (GPO) and browser optimization

  • creation of virtualized environments for testing and secure access configuration

Technologies & Frameworks

Windows Migration Digital Workplace Active Directory / GPO Virtualized Environments Application Compatibility Secure Printing

Results

Thanks to Avaliance’s intervention, the client achieved concrete and measurable results:
1
successful migration of the Windows environment without major service disruption
2
maintained application compatibility and continuity of business operations
3
improved workstation and access security through centralized configurations
4
reduction in user incidents thanks to structured technical support
5
implementation of a modern and sustainable Digital Workplace, enabling future evolutions

Context

The client, a major public transportation operator, launched a large-scale modernization of its IT infrastructures across multiple regions and Data Centers. This initiative, led within the infrastructure department, covers a broad scope including infrastructure project management, network and system expertise, regional support, and the maintenance and evolution of critical environments. To support this transformation, the client relies on Avaliance to secure, harmonize, and industrialize its infrastructures while ensuring service continuity.

Challenges

The client needed to modernize and secure its network and system environments while maintaining a high level of availability.

Key challenges included the industrialization and centralization of backup systems, the successful execution of complex migrations (data, software, workstations, and services), the harmonization of architectures across regions and Data Centers, and compliance with service continuity and infrastructure requirements.

Avaliance Intervention

Achievements

Avaliance deployed a comprehensive approach combining program management, technical expertise, and operations, built around the following pillars:
  • management and contribution to infrastructure projects, including data and environment migrations

  • harmonization and security enhancement of network, system, and virtualized infrastructures across regions and Data Centers

  • centralization and reliability improvement of regional backups into Data Centers

  • integration and operation of virtualization, storage, and backup technical platforms

  • production of technical documentation and knowledge transfer to support teams

Technologies & Domains

Virtualized Infrastructure Datacenter Modernization Multi-site Backup Centralization Storage Systems Network & System Security Infrastructure Migration

Results

Thanks to Avaliance’s intervention, the client achieved concrete and measurable results:
1
modernization and security reinforcement of IT infrastructures across all regions and Data Centers
2
harmonization of architectures and operational practices at a national scale
3
centralized and more reliable backup systems, strengthening overall infrastructure resilience
4
ensured service continuity during major migrations and transformations
5
implementation of an industrialized and sustainable operating framework for infrastructure evolution

Context

The client delivers critical IT services to European clients in the railway sector. These services require high levels of availability, performance, and reliability, governed by strict contractual commitments (SLAs). To ensure service quality, manage vendor relationships, and structure operational processes, the client relies on Avaliance to oversee IT service operations and drive continuous improvement.

Challenges

The client needed to ensure compliance with SLAs and contractual commitments while maintaining high service availability and performance.

Key challenges included effectively managing client and vendor relationships during major incidents, structuring operational processes, handling client requests efficiently, and continuously improving service quality in a multi-stakeholder, multi-country environment.

Avaliance Intervention

Achievements

Avaliance deployed a structured approach to IT service operations management, built around the following pillars:
  • monitoring contractual commitments and producing SLA reporting for management

  • real-time monitoring of services and infrastructure (servers, networks, load balancers)

  • incident management and troubleshooting in coordination with vendors

  • structuring and updating operational processes, SOPs, and procedural documentation

  • facilitation of technical and business coordination forums and client request management

Governance & Technologies

ITSM SLA Governance Infrastructure Monitoring SaaS Tooling Vendor Management Railway IT Sector

Results

Thanks to Avaliance’s intervention, the client achieved concrete and measurable results:
1
strengthened compliance with SLAs and contractual commitments
2
improved availability and performance of IT services delivered to railway clients
3
reduction in major incidents and faster resolution times through improved vendor coordination
4
structuring and increased reliability of operational processes enabling further industrialization
5
continuous improvement of service quality and customer satisfaction in a demanding environment

Context

As part of its global digital transformation, the client, a large international group, launched an initiative to structure and industrialize its development and deployment practices. This initiative led to the creation of a DevOps stream responsible for automating pipelines, defining a common methodological framework, and supporting the migration to Microsoft Azure services. The program is built around a major initiative developed in collaboration with the Microsoft ecosystem, leveraging a wide range of Azure services. To lead and deploy this transformation globally, the client relies on Avaliance to define DevOps governance, industrialize pipelines, and ensure software quality.

Challenges

The client needed to deploy DevOps practices consistently across the group in a multi-site, international environment.

Key challenges included standardizing CI/CD pipelines, defining a sustainable and unified DevOps governance model, accelerating delivery cycles, improving software quality over time, and automating deployments across all global sites.

Avaliance Intervention

Achievements

Avaliance deployed a structured and industrialized DevOps approach, built around the following pillars:
  • structuring and leading the DevOps stream within the group’s digital transformation program

  • implementation of the Nexus Framework and standardization of pipelines through Azure DevOps

  • definition of a group-wide DevOps governance model and global delivery pipelines

  • integration of SonarQube for static code analysis and quality monitoring

  • design and deployment of a quality strategy based on automated testing

Technologies & Frameworks

Azure DevOps
Nexus Framework
SonarQube
Microsoft Azure
CI/CD Pipelines
Automated Testing

Results

Thanks to Avaliance’s intervention, the client achieved concrete and measurable results:
1
global deployment of DevOps practices with standardized CI/CD pipelines across all entities
2
significant acceleration of release cycles through end-to-end automation
3
measurable improvement in software quality through static analysis and automated testing
4
harmonization of DevOps practices and governance at a global scale
5
implementation of a sustainable and industrialized DevOps framework for continuous evolution

Context

The client, a key player in critical services, must ensure the stability, performance, and availability of its technical platforms. These infrastructures rely on IBM AIX environments and IBM TSM backup systems, which are essential for business continuity. To secure operations, support hardware upgrades, and enhance the reliability of these environments, the client relies on Avaliance to optimize and maintain its system and backup infrastructures.

Challenges

The client needed to ensure the availability and reliability of IBM TSM backup systems while maintaining service continuity during sensitive hardware migration operations on IBM Power environments.

The challenges also included optimizing the performance of AIX systems and multi-vendor storage infrastructures, reducing technical incidents, and improving overall service quality in critical environments.

Avaliance Intervention

Achievements

Avaliance deployed a structured approach to the operation and optimization of critical infrastructures, built around the following pillars:
  • administration and monitoring of IBM TSM backup environments (installation, configuration, incident management)

  • administration of IBM AIX systems, including support for hardware migrations (Power8 to Power10), tuning, and troubleshooting

  • management and optimization of multi-vendor storage environments (IBM DS8000, Storwize, Dell, Hitachi)

  • contribution to the continuous improvement of existing infrastructures and operational continuity support

Technologies & Infrastructure

IBM AIX
IBM TSM (Spectrum Protect)
IBM Power (Power8 to Power10)
Multi-vendor Storage (IBM, Dell, Hitachi)
High Availability

Results

Thanks to Avaliance’s intervention, the client achieved concrete and measurable results:
1
strengthened availability and reliability of IBM TSM systems and AIX environments
2
ensured service continuity during sensitive hardware migrations on IBM Power platforms
3
improved performance of systems and multi-vendor storage infrastructures
4
significant reduction in technical incidents across critical and production environments
5
implementation of a robust and sustainable operating framework for critical infrastructures

Context

The client, a major international banking group, operates a very large Windows server estate requiring high levels of industrialization, security, and monitoring. To meet these requirements, the client launched an initiative to automate operational processes, strengthen compliance, and improve security management across more than 20,000 Windows servers. In this context, the client relies on Avaliance to design automation and monitoring solutions based on modern technologies, combining Python, Flask, MongoDB, and Kibana.

Challenges

The client needed to industrialize the management of its Windows infrastructure while ensuring high levels of compliance and security.

Key challenges included automating system operations at scale, ensuring server compliance (antivirus, monitoring, restart policies), monitoring and securing a critical server estate, and industrializing the tracking and deployment of critical Microsoft patches.

Avaliance Intervention

Achievements

Avaliance deployed a structured approach to automation and monitoring of Windows environments, built around the following pillars:
  • design and optimization of APIs for Windows infrastructure management to automate operations (OS installation, start/stop)

  • development of automation solutions based on Python and Flask

  • implementation of compliance monitoring mechanisms for Windows infrastructures (antivirus, restart policies)

  • centralization and visualization of operational data through MongoDB and Kibana

  • industrialization of tracking and deployment of critical Microsoft patches across the server estate

Technologies & Tools

Python
Flask
MongoDB
Kibana
Windows API Automation
Microsoft Patching

Results

Thanks to Avaliance’s intervention, the client achieved concrete and measurable results:
1
large-scale automation of Windows environment management across more than 20,000 servers
2
significant improvement in compliance and security of critical infrastructures
3
reduction in manual interventions through APIs and industrialized processes
4
enhanced operational visibility through consolidated and actionable dashboards
5
increased reliability and stability of IT environments in a high-stakes operational context
6
significant reduction in manual workload through automation of operational processes

Context

As part of its global digital transformation, the client, a large international group, established a Cloud Center of Excellence to structure, secure, and accelerate the adoption of Azure Cloud across its international entities. This initiative aims to support business-driven projects while ensuring architectural consistency, compliance with global standards, and business value creation. To support this cross-functional initiative and industrialize usage, the client relies on Avaliance to structure Cloud & Data practices and support projects end-to-end.

Challenges

The client needed to accelerate the time-to-market of Cloud and Data projects while ensuring robustness, security, and compliance with global standards.

Key challenges included strengthening Cloud governance, integrating security (SecOps), cost control (FinOps), and automation (DevOps) practices, defining standardized, reusable, and compliant Cloud & Data architectures, and supporting strategic projects across their entire lifecycle.

Avaliance Intervention

Achievements

Avaliance deployed a cross-functional Cloud & Data approach structured around the following pillars:
  • design of Cloud & Data architectures on Azure, including Data Lakehouse platforms (Synapse, Databricks, ADLS Gen2)

  • industrialization of batch and streaming ingestion pipelines using Azure Data Factory and Synapse Link

  • definition of reusable Cloud & Data blueprints and reference architectures

  • integration of DevSecOps practices (Infrastructure as Code with Terraform and Bicep, CI/CD via Azure DevOps)

  • implementation of a Cloud & Data governance framework (security, cost management, naming, and tagging)

  • facilitation of architecture reviews and coordination across IT, Data, Security, and Business stakeholders

Technologies & Methods

Azure Synapse & Databricks
Data Lakehouse (ADLS Gen2)
Azure Data Factory
DevSecOps (Terraform, Bicep)
FinOps & Governance

Results

Thanks to Avaliance’s intervention, the client achieved concrete and measurable results:
1
reduced time-to-market for Cloud & Data projects through reusable architectures and standards
2
harmonized Cloud & Data practices at an international scale, ensuring consistency and compliance
3
strengthened security and governance of Azure and Data platforms
4
improved control over Cloud & Data costs through shared governance practices
5
establishment of a sustainable Cloud Center of Excellence, enabling continuous industrialization
Banking & Financial Services
Environment & Water
Industry
Insurance & Social Protection
Luxury
Public Sector
Services
Telecoms & Technology
Transportation
Capital Markets
Cloud
Cybersecurity
Data & AI
DevOps & Automation
Digital Workplace
Infrastructure
ITSM & Governance
Business Applications
Cloud Platforms
Data & Analytics Platforms
DevOps & Automation
Infrastructure & Systems
Network & Connectivity
Security Technologies
Banking & Financial Services Capital Markets Cloud Platforms

Collateral Certification Processes

Context In a highly regulated banking environment, collateral management and certification are...
Banking & Financial Services Digital Workplace Infrastructure & Systems

Windows & Citrix Environments

Context The client, a major international banking group, initiated a program to...
Environment & Water ITSM & Governance Business Applications

Financial Process Security

Context The client operates in a context of information system transformation, driven...
Insurance & Social Protection Capital Markets Business Applications

Collateral Calculation Processing

Context In a banking environment subject to strong risk management and regulatory...
Banking & Financial Services Capital Markets Business Applications

Initial Margin Optimization

Context In a highly regulated financial markets environment, Initial Margin (IM) management...
Banking & Financial Services Capital Markets Business Applications

Collateral Certification Process

Context In a highly regulated banking environment, collateral management and certification are...
Banking & Financial Services Capital Markets Business Applications

MTM Certification Automation

Context In a highly regulated banking environment, trading activities rely on the...
Banking & Financial Services Capital Markets Data & Analytics Platforms

Risk Calculation Platform

Context In a highly regulated banking environment characterized by large volumes of...
Services DevOps & Automation DevOps & Automation

DevOps & Cloud Delivery

Context As part of the industrialization of its Cloud services, the client...
Insurance & Social Protection Cybersecurity Security Technologies

Business Continuity Reinforcement

Context In a context of increasing digitalization and high sensitivity of processed...
Banking & Financial Services Cybersecurity Security Technologies

Windows Infrastructure Security

Context In a highly regulated banking environment, a leading European financial institution...
Transportation ITSM & Governance Business Applications

IT Service Transformation

Context As part of its IT transformation, a leading European transportation player...
Public Sector ITSM & Governance Business Applications

IT Support Industrialization

Context As part of its IT modernization strategy, a national public administration...
Insurance & Social Protection DevOps & Automation DevOps & Automation

DevOps Transformation

Context The client launched a strategic initiative to modernize its software engineering...
Insurance & Social Protection DevOps & Automation Business Applications

Scalable Application Architecture

Context The client launched several application initiatives requiring a robust, scalable software...
Banking & Financial Services Capital Markets Business Applications

Securitization System Modernization

Context The client initiated the modernization of its application environment dedicated to...
Services Data & AI Data & Analytics Platforms

Data-Centric Strategy

Context The client launched a strategic program to structure its data capabilities...
Insurance & Social Protection DevOps & Automation Business Applications

Business Applications Modernization

Context The client launched several strategic application projects aimed at modernizing internal...
Telecoms & Technology Infrastructure Network & Connectivity

Multi-Site Network Deployments

Context The client delivers large-scale network programs requiring rigorous coordination of technical...
Transportation Infrastructure Network & Connectivity

Critical Infrastructure Deployment

Context The client, a major railway transportation operator, deploys critical technical infrastructures...
Telecoms & Technology Infrastructure Network & Connectivity

Network Infrastructure Modernization

Context The client deploys network infrastructures for professional organizations requiring reliable, secure,...
Public Sector ITSM & Governance Business Applications

ITSM Process Structuring

Context The client operates a critical IT production platform serving national public...
Transportation ITSM & Governance Business Applications

IT Service Structuring

Context The client launched a strategic initiative to transform its technical foundation...
Insurance & Social Protection Digital Workplace Infrastructure & Systems

Critical Workplace Migration

Context The client initiated a major migration of its IT workstation environment...
Transportation Infrastructure Infrastructure & Systems

IT Infrastructure Modernization

Context The client, a major public transportation operator, launched a large-scale modernization...
Services DevOps & Automation DevOps & Automation

DevOps Stream Structuring

Context As part of its global digital transformation, the client, a large...
Banking & Financial Services Infrastructure Infrastructure & Systems

IT Operations Automation

Context The client, a major international banking group, operates a very large...
Banking & Financial Services Infrastructure Infrastructure & Systems

AIX Infrastructure Optimization

Context The client, a key player in critical services, must ensure the...
Environment & Water Digital Workplace Infrastructure & Systems

Digital Workplace Modernization

Context The client, a leading industrial player, launched a workplace modernization initiative....
Banking & Financial Services Digital Workplace Infrastructure & Systems

Windows Workstation Migration

Context The client, a leading industrial player, launched a workplace modernization initiative...
Services Cloud Cloud Platforms

Cloud Change Management

Context The client initiated a Cloud transformation at an international scale to...
Insurance & Social Protection Cloud Cloud Platforms

Cloud Architecture with NetApp

Context The client, a large international insurance group, initiated a modernization program...
Banking & Financial Services Infrastructure Infrastructure & Systems

Storage Platform Implementation

Context The client, a large international banking group, initiated the modernization of...
Services Cloud Cloud Platforms

FinOps Governance

Context As part of optimizing its Cloud governance, the client initiated a...
Banking & Financial Services Capital Markets DevOps & Automation

Trading Platform Security

Context The client operates a critical trading application supporting its market activities....
Telecoms & Technology Cybersecurity Security Technologies

Cybersecurity & IT Monitoring

Context The client operates critical Linux environments requiring a high level of...
Services ITSM & Governance Cloud Platforms

Azure Access Governance

Context The client initiated a structured approach to its Cloud governance, with...
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